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#### How Do The Resume & Cover Letter Writing Processes Work ?

You will be directed to an order form where you can either attach your existing resume, complete a short questionnaire, or choose to do both. You will then be instructed to select any add-ons you'd like to purchase (i.e. cover letters, phone interviews, career coaching, etc;) and then to make payment on our secure form via any major credit card. Immediately, you will receive a unique order ID # (and via email receipt) that you can use when corresponding with our staff via telephone, email, or our client services interface. If you requested a telephone interview and/or career coaching, that will occur next. If you have no further questions, your resume will arrive via email AND also as a direct link available to you whenever you login to your account. Once you've logged in, you will be able to correspond directly with your assigned writing team, add additional services, maintain and update your resume in the future, and more...

#### Why Should I Choose ResumeWritingGroup.Com ?

1. EXPERIENCE - We've written more than 100,000 resumes for 100,000 professionals in 62 countries worldwide! Our client satisfaction rate is 99.9934% as of this writing. No one on our staff has any less than 10 years of experience working as a FULL-TIME professional resume writer.

2. VARIETY OF SERVICES - In addition to resumes, we also write cover letters, thank you letters, & LinkedIn® profiles. We also provide career counseling & coaching via telephone!

3. CUSTOMER SERVICE - Without our client base and the huge volume of referrals you give us, we would not be able to SURVIVE! Our representatives are trained to go out of their way to make every client happy with their new resume. Our customer service department handles phone calls Monday-Friday from 9am - 6pm east coast time (U.S.) and our professional resume writing team responds to e-mails 7 days a week. E-mail us and you're always assured a prompt, courteous, and SATISFYING response!

4. OUR GUARANTEE - Other companies will tell you they only guarantee INTERVIEWS but that they can't be responsible for what happens with your career thereafter. In contrast, we believe you are purchasing a resume to help you GAIN EMPLOYMENT not just to get interviews. Consequently, we GUARANTEE that if you haven't worked within 45 days of receiving our resume & following the resume distribution tips we will provide at no additional charge, then we will refund its cost AND pay you $100 AND we'll revise the resume to help increase your chances of success. Virtually NONE of our clients EVER need this refund--so why take your chances with a company who can't make a guarantee anywhere close to ours? We are a FULL SERVICE CAREER GUIDANCE COMPANY - offering many coaching and job search services in addition to mere resume writing thus, our knowledge & expertise does not end with the mere indirect acquisition of job interviews for our clients...We go all the way from the resume to interview to HIRING!

5. RATES - We offer reasonable and REALISTIC rates for our resume writing services. A typical professional resume requires an expert to review, write, and critique for at least 2-3 hours. We are the only resume writing company in the WORLD who also employs a PROOFREADER to review each resume and make additional corrections (this requires nearly 1 more hour of labor). In sum, the AVERAGE resume project requires at least 3-4 hours worth of labor. This, of course, does not include revisions, q & a, etc. Now consider: How much would you expect someone who is an EXPERT at writing resumes to get paid per hour? $20 is the STANDARD hourly rate for certified resume writers but we pay an average of $22.50/hour to maintain a low turnover rate and a high quality expert staff. Next, figure that the average resume company pays approximately $20 in advertising to earn each customer AND has administrative costs to bear (office supplies, phones, client services, website, etc)... So how can some resume "companies" charge less than $90 for a base package..? They hire students, part-time writers, freelancers, and foreigners w/ less-than-perfect English writing capabilities for rates below $10 per hour and you, the client, SUFFER as a result. IN FACT, EVERY SINGLE WEEK, WE ARE HIRED TO RE-WRITE POOR RESUMES THAT OUR CLIENTS PURCHASED FROM "BARGAIN BASEMENT" COMPANIES!!! Look at the REAL numbers: When factoring in experience levels, cover letters, coaching services, etc; our AVERAGE client spends approximately $180 on our resume writing and career services. Our AVERAGE writer earns about $90 per project. Our AVERAGE client costs about $21 in advertising. Our AVERAGE miscellaneous cost broken down per client is $47. Consequently, our profit per client is $22. Thus, we base our profitable business model on VOLUME--and to do volume, we must offer attractive, REALISTIC rates and provide QUALITY customer service.
Also note: Once you become our customer, you'll be able -- AT YOUR OPTION -- to refer friends to our service through your client account. We'll refund $20 to your credit card for EACH person who orders a resume from us based on your referrals. If the sum of your credits becomes greater than the amount you spent on YOUR resume, we'll mail you a check for the difference. There is NO LIMIT to how much you can earn!

6. CONFIDENTIALITY - We will never return a call to your job or to your home and state the purpose of our call. We understand that you don't always want others to know that you are pondering a career move. Additionally, any information you submit to us is kept 100% confidential is neither shared nor distributed in any way EVER. (In contrast, some of the more fly-by-night resume writing companies who charge too little to pay REAL writers...are KNOWN to try to increase their revenue by selling their clients' information to marketing lists -- that will NEVER happen here!)

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#### How Quickly Can You Complete My Resume ?

Our standard turnaround time is 2-3 days. Because our writers work around the clock, we are also able to offer a 1 day service as well. Simply select the "RUSH" option on our order form and you'll have your new resume the very next business day! Please note, however, that Senior Executive, Federal, & Military resumes require about 2 business days even when rushed. (Be wary of any company claiming they can produce such complex documents any quicker!)

#### What Other Services Do You Offer?

Our professional resume & career related services include but are not necessarily limited to: expert resume writing, attention-grabbing cover letters, interview follow-up letters, career coaching via telephone, LinkedIn profile writing/editing, phone interviewing, optional HTML posting of your resume, "job hunter" contact lists, mailing of hard copies, and more. See our prices page for a complete menu of services and associated details.

#### Can I Order A Cover Letter (Or Other Services) Without Ordering A Resume?

Absolutely! Simply uncheck/deselect the "resume" option on our secure order form and choose only those items you wish to receive. You can order a cover letter, thank you letter, LinkedIn Profile, or any combination of our professional services without ordering a resume!

#### How Do I Know Which TYPE of Resume To Choose?

Once you select the "HIRE OUR TEAM" option from the menu above, you'll be given four service options. If you are a student, recent graduate, or have VERY little experience in the workforce, select the "Student/Entry Level" order form. If you have years of experience in ANY field or industry (even if you are making a career change), select the "Professional Resume" service. Similarly, if you are seeking high-level executive, military, or government work, choose the corresponding options for those. If you're still not sure what to choose, your best bet is always the popular "Professional Resume" option. If your resume does not fit into the category you select, our customer service department will let you know shortly after ordering and they will advise you accordingly...

### Hire Us To Write YOUR New Job-Winning Resume!

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#### Can I Speak To A Writer Via Telephone?

Of course!.... However, MOST of our clients find that submitting our questionnaire combined with email correspondence represents the most convenient way to communicate with our writing team. Other resume companies require telephone interviews but in today's busy world, many clients find it difficult to be reached at the right phone number at the right time to keep such an appointment. This often causes great delays in the resume writing process. At ResumeWritingGroup.Com, you're able to email our writing team ANYTIME via our client services center and get a FAST response---including a phone call whenever necessary. Our writers spend most of their time writing resumes -- so our online center represents the BEST, most convenient method of communication for all parties. We DO still offer phone consultations (which last approximately 30 minutes) as an additional service. Also, we offer career coaching with a professional career expert via telephone. All of these options and others will be yours to choose from on our secure order form OR ---in our online client services center.

#### What Are Your Guarantees?

We GUARANTEE that your resume will be assigned ONLY to a seasoned full-time professional in the United States who works as an EXPERT writer for our company. We GUARANTEE that we will make any necessary revisions to your resume. We GUARANTEE that we will deliver it to you on time. We GUARANTEE that you will be working within 45 days of using our resume and distributing it to prospective employers while following our advice....or we'll revise your resume AND refund 100% of your resume payment. (The refund portion of this offer does NOT apply to student, military, or Federal resumes and some restrictions apply. Please see our terms of sale for complete details.)

#### How Can I Get A Discount?

As our customer, you'll be able -- AT YOUR OPTION -- to refer friends to our service through your client account. We will automatically refund $20 to your credit card for EACH person who orders a resume from us based on your referral. If the sum of your credits becomes greater than the amount you spent on YOUR resume, we'll mail you a check for the difference. There is NO LIMIT to how much you can earn! Refer just a few people to us and your resume will be FREE or....better still, we may end up paying YOU for your resume! (Note: This can only be done through your client account after you have already placed an order with us...)

#### How Do I Download My New Resume ?

You will receive a copy of your resume via email as a traditional Microsoft Word file that should be easy to open with almost any software and on any computer. Additionally, you will be able to download it from our client services center. If you experience ANY difficulty with either of these, our customer service department will be happy to assist you by re-sending it in alternate ways and/or formats...or even by faxing or "snail" mailing it to your street address! We will DEFINITELY get your new resume to you!!!

### Hire Us To Write YOUR New Job-Winning Resume!

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For General Customer Service, Call Us Toll Free At 1-800-693-3069 Or Email Our Writers By Clicking HERE

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